Our Policy
Walk-ins Welcome
While we encourage scheduling an appointment, we do welcome walk-clients, however, it is based on availability and if we are busy there may be a waiting period or you might have to schedule an actual appointment.
Cancellation Policy
Your appointments are very important to us. We hold your appointments just for you. If you must cancel or reschedule any appointment, please provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. We will usually understand if you have over scheduled yourself , all we asking is let us know as soon as you see you aren’t going to make it. The earlier the better, because there’s a chance that the tech can fill the vacancy with someone on a waiting list or with a walk-in customer.
Late\Tardiness
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minutes grace period. If you know it take longer than 15 minutes then please give us a call to works it out . If you show up more than 15 minutes late without call us then you may need to reschedule.
If we are running behind we will provide a call or we will inform you when you arrive if we cannot reach you on the phone . Lastly, we respect all of our clients, so please respect us and do not book if you are not flexible or in a rush.
Guaranteed Service
We always want you to be 100% satisfied with your services. If you are not 100% satisfied please let us know before you leave the salon or please contact us within 3 days. As soon as you walk out the salon door, that means you have accepted and are happy with the services provided to you. Any issues reported longer than 3 days from the original appointment date will not immediately be considered as a redo but will be assessed on a case by case basis.
We will charge you for the cost of any repairs or replacements that we have to endure because of damages that happened outside of our salon. For example, if your nails or the finish of your nails are damaged (they are broken, chipped or starting to lift ) we will charge you due to your own lack of care.
The redo policy does not cover a change in service or color.
We do not offer refunds for any services or products.
NO REFUNDS!
Right to Refuse Service
We reserve the right to refuse service to any guest for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
Personal Items
We are not responsible or liable for any lost, damaged or stolen items.
Products/ Gift Cards
There are no returns or exchanges of products purchased.
Gift cards are not returnable or refundable for cash.
Payment Methods
We accept the following payment methods: Cash.Visa, Master Card, Venmo
DISCLAIMER:
Our policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands our reserves the right to make changes to the policies, procedures and practices described above.